World enterprise course of outsourcing (BPO) large, Teleperformance (TP), is opening a name centre in Cape City that’s anticipated to create 3 500 new jobs.
Daniel Julien, founder and CEO of TP, visited the town this week to mark the opening of the corporate’s latest web site.
This additional cemented Cape City’s standing as a premier hub for offshore customer support operations.
Main development on the horizon
TP already employs 6 000 folks in South Africa, with 5 500 based mostly in Cape City alone. The corporate now goals to develop its native workforce to 10 000 by the top of subsequent yr.
“As a Metropolis authorities, we proudly welcome corporations similar to TP to our shores,” Alderman James Vos, the Metropolis’s Mayco Member for Financial Progress, stated in an announcement.
“Along with our Particular Function Automobile, CapeBPO, now we have labored persistently to draw investments on this sector whereas concurrently rising the abilities base to fulfill elevated demand.”
“TP is among the companies that has labored carefully with CapeBPO to coach operators, a lot of whom have gone on to be full-time staff within the firm.”
Practically 100 000 folks in Cape City’s name centres
The newest challenge on this sector is the Youth Abilities and Employment Incubator. It helps younger folks achieve the coaching they want for entry-level jobs in name centres and different BPO roles.
The incubator is run by CapeBPO and funded by the Metropolis of Cape City and the Division of Labour.
Nearly 100 000 folks work in name centres in Cape City, serving home and worldwide purchasers. The trade contributed R23 billion to the native financial system in 2024.
“TP’s fast growth within the area displays the arrogance worldwide operators have in our native expertise and working surroundings,” added CapeBPO CEO, Clayton Williams.
“It reinforces the sector’s potential to drive inclusive financial development and additional place Cape City as a number one offshore supply vacation spot.”
For more information on the Youth Abilities and Employment Incubator, e mail CapeBPO at bpo@futur-ed.co.za or name/WhatsApp +2779 081 0747.
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