NCC investigation underway
The FlySafair overbooking saga continues with the Nationwide Client Fee (NCC) now revealing that overbooking and overselling airline flight tickets is against the law when it comes to the Client Safety Act (CPA).
As reported by Moneyweb, Hardin Ratshisusu, appearing commissioner of the NCC and deputy commissioner of the Competitors Fee, stated that there are particular provisions within the CPA that cope with overbooking and overselling.
“I simply want to emphasize that the CPA prohibits a provider from accepting fee for items or providers that don’t exist,” Ratshisusu stated in a gathering, as per Moneyweb.
“So suppliers should not provide providers or merchandise that aren’t there to customers as a result of the CPA will kick in.” he added.
He additionally revealed that given the character of the present allegations in opposition to FlySafair, the investigation was a precedence of the NCC’s, and he urged customers who’re affected by this overbooking observe to return ahead and supply data that would help the investigation.
Ratshisusu stated that the preliminary plan was to conclude the investigation within the first quarter of the NCC’s 2025/26 monetary yr, however given the quantity of knowledge to analyse, the investigation is now deliberate to be accomplished within the second quarter of 2025/26.
FlySafair in scorching water
This investigation principally comes after a displeased passenger shared his expertise with FlySafair’s observe of overbooking flights in January.
Miles Nsala took to X to share his vexing expertise with FlySafair.
“So we present up on the airport, and @FlySafair says we don’t have seats for a similar flight we paid for. When you’ve got 200 seats, why take funds for 300 passengers?” Nsala stated on X.
The airline has since responded to Nsala’s criticism, by apologising and in addition admitting that they did certainly overbook flights.
Have you ever been a sufferer of overbooking?
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